HR KPIs MEASURING AND BENCHMARKING HR PERFORMANCE
DATE: 19 – 22 APRIL 2021 | From 12:00 to 15:00 LEBANON TIME / GMT+3
WHY YOU SHOULD ATTEND?
You cannot manage or improve what you do not measure. Sales, production, maintenance, finance and marketing measure their performance and benchmark it for the purpose of improving it and contribute to the organization’s bottom line. Why not HR?!
This course has the mission of turning HR into a business that measures its results, benchmark them both internally and externally for the ultimate purpose of delivering desired business results. HR has to stop doing and start delivering. This cannot be done unless HR professionals design their result driven KPIs to measure their key result areas (KRAs), benchmark them, set SMART objectives and introduce the necessary actions to continuously improve their performance. In this course, you will learn what Key Performance Indicators (KPIs) are, their unique characteristics and how they should be used and reported. This course will also present and discuss over 50 HR KPIs that can be easily used in your job. The ultimate “take away” of this course is the design of an HR balanced scorecard that will allow your HR department to contribute to the achievement of company strategic goals.
COURSE OBJECTIVES:
By the end of this course participants will be able to:
• Understand the exact nature of a KPI compared to other metrics and measures.
• Define and calculate the main KPIs that should be used to measure the efficiency of critical HR processes.
• Develop financial acumen through the application of specific financial HR KPIs.
• Using KPIs & SMART objectives, apply the process of continuous improvement of HR results.
• Link HR performance to organizational goals and objectives.
TARGETED AUDIENCE:
All HR professionals working in every function of HR management stand to benefit from taking part in this course. The latter will coach them to use HR KPIs effectively and assist them in acting as business managers with HR specialization.
COURSE OUTLINE:
MODULE 1: THE DIVERSE WORLD OF KPIS
• Are you in good health? How do you know?
• Key results areas KRAs:
– Organizational KRAs
– HR KRAs
• Definition of KPIs in business
• The difference between a result-oriented KPI and standard metric.
• The diverse world of KPIs
• Characteristics of SMART KPIs
• Lagging and leading indicators
• Common mistakes when using KPIs
MODULE 2: HR ORGANIZATIONAL KPIS
• Organizational appeal and reputation
• Human value added
• Career growth
• Absenteeism rate and cost
• Employee morale
MODULE 3: HR FINANCIAL KPIS
• Return on capital
• Labor cost
• Cost per trainee
• Opportunity cost
• Compensation and benefits
MODULE 4: HR PROCESS KPIS
• Recruitment and selection efficiency
• Hiring effectiveness
• Yield ratios and selection rates
MODULE 5: THE PROCESS OF CONTINUOUS IMPROVEMENT USING KPIS AND SMART OBJECTIVES
• SMART objectives explained.
• Turning KPIs into SMART objectives.
• The process of continuously improving HR results.
• Common mistakes when using KPIs.
SUMMARY AND CONCLUSIONS: PUTTING IT ALL TOGETHER
• Recruitment and selection efficiency
• Hiring effectiveness
• Yield ratios and selection rates
SPEAKER: Prof. FOUAD WILLIAM AWAD, PH. D ECONOMICS, UNIVERSITY OF LEICESTER, UK.
Over 35 years of experience in teaching, training, and consulting in Lebanon and the Middle East and Gulf region. Professional trainer and lecturer with extensive experience in designing and delivering a wide variety of executive courses, both public and in house, in the areas of leadership and management, strategy, soft skills and HR management. Wide exposure to the corporate world through my role as partner with Dubai based ‘Meirc Training & Consulting’ assuming highly challenging training and consulting assignments. As assistant professor at both the American University of Beirut (AUB) and the Lebanese American University (LAU) I taught economics and management courses at both the graduate and undergraduate levels for over 20 years.
For more information and registration kindly send an email to: training@uabonline.org.
